Contact Wingstop Customer Service
Wingstop Phone Numbers and Emails
Toll-Free Number:
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(877) 411-9464
Customer Service:
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(800) 232-2020Gift Card Balance
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(972) 686-6500Website Support
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(915) 257-1845
Wingstop Emails:
Wingstop Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wingstop Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wingstop is (877) 411-9464. 96% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Wingstop may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wingstop Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wingstop is (877) 411-9464. 96% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Wingstop may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Wingstop mainly because of product/ service, refund and staff.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Wingstop is wingstop.android@gmail.com. 76% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Wingstop?
Most Popular Number:
| Total calls: 14 034 | Issues resolved: 370 | Last call: Feb 10, 2026 |
Contact Information
Wingstop Website:
Wingstop Help Center:
Corporate Office Address:
Fax:
Wingstop Customer Service Reviews
My mother, who has a mental illness, preordered for the wrong date. The store manager wasn't helpful at all, very rude, and told me there was nothing they could do for me. The customer service rep was great!
First-time customer and last time at Wingstop (Mount Prospect, IL). The customer service was extremely poor.
At first, I thought the location was closed because the lights were off and there were no customers inside - noon time. When I approached the counter, the employee was extremely busy on his phone texting and appeared completely uninterested in taking my lunch order for two. When he finally took the order, I asked a simple question: does the meal come with a drink? At this point, he gave me one cup, and he walked away as if he hadn't heard me.
I addressed that I ordered two meals; should I get two cups? He gave me a second cup, as if doing me a huge favor. I then addressed his use of his phone while on the job and his lack of attention to customers. His response was a dismissive shoulder shrug, clearly indicating he didn't care.
The food itself was nothing special, and overall the experience left me very uncomfortable.
This was disappointing and not what I expect from a restaurant. I hope he didn't do anything to the food that could harm my elderly mom and me.
Wingstop food is great, but customer service is worst at best. No follow-up or calls. I will continue to discourage anyone from ever ordering from them unless their service improves.
How Good is Wingstop's Customer Service?
Summary of Wingstop Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wingstop?
Product/ Service Question:
- “Terrible food an customer service”
- “Complaint”
- “To make complaint”
Refund Question:
- “Refund”
- “Need a refund and horrible customer experience”
- “I went to Wingstop #11 in Killeen and got a refund the manager put it in and said it will take 7-10 business days it's been 12 days and I still haven't got a refund and I went to the store and the manager was arguing with me and didn't do anything.”
Staff Question:
- “Rude employee”
- “I ordered a service and your company doesn’t have it available so I had to drive to get my order a hour and thirty minutes later and needless to say the food was cold and o had them remake the and they had no corporate information”
- “Staff was picking at my food”
Shipping and Delivery Question:
- “Delivery truck ran into my fence the second time.”
- “Not received my order after waiting for an hour”
- “Missing items”
Payments and Charges Question:
- “I need a reprint of a receipt”
- “Trying to get copy of a receipt”
- “Charge”
Employment Question:
- “My w-2”
- “Job”
- “Wrongful doing on job”
Request for Information Question:
- “Store not helping me with my order that they didn't do right”
- “Request a refund”
- “Need information on starting a in Georgia”
Activation/ Cancellation Question:
- “Cancel order”
- “Order cancellation issues”
- “Issue with cancellation of order”
Cards Question:
- “Gift card balance”
- “Money was taken out of my card”
- “My gift card not working”
Return/ Replace Question:
- “Order incorrect”
- “Incorrect order and cold. Called local office and was rude and disconnected ph call”
- “Late and incorrect order”
Account Question:
- “Taking legal action so do to mistreatment as a team member”
- “Promo code”
- “My promo code”
Website/ Application Question:
- “Placed order online to wrong location”
- “Order online not working”
- “Because the app is not working”
Other Question:
- “Can’t pick up order”
- “Issues with order”
- “Ordee”
Compare Wingstop Customer Service To
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